Refund & Cancellation Policy

Somodus offers paid subscription plans billed on a recurring basis (monthly or annually). Orders are fulfilled by our authorized resellers and Merchants of Record: Paddle.com Market Ltd or Polar, depending on the checkout you use. The Merchant of Record is the seller of record for your order and handles customer service inquiries, billing questions, and returns for that order. This page explains how subscription renewal, cancellation, plan changes, and refunds work. It supplements Section 4 of our Terms of Use — in case of any conflict, the Terms of Use control.

Subscriptions automatically renew at the end of each billing period (monthly or annually) and your payment method is charged at the then-current price, until you cancel. You can cancel at any time as described below.

You may cancel your subscription at any time, self-serve, through the billing portal (accessible from the subscription management section of your Somodus plan page). Cancellation takes effect at the end of the current billing period:

• You keep full access to your paid plan until the end of the period you have already paid for
• You will not be charged again after cancellation
• At the end of the period, your account moves to the Free plan

Plan upgrades and downgrades apply immediately. Any price difference for the remainder of the billing period is prorated and settled automatically by the Merchant of Record.

14-day refund window. You may request a full refund within 14 calendar days of the charge — this applies to your first purchase and to each subsequent renewal charge. Requests made after 14 days are reviewed case by case (for example, billing errors, duplicate charges, or service outages).

How to request. Email support@somodus.com or call +1 (302) 397-3604, or contact the Merchant of Record for your order. Include the email address used at checkout. No account or payment details beyond that are required.

Processing time. We respond to refund requests within 2 business days. Approved refunds are issued by the Merchant of Record to your original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.

These provisions do not affect your statutory rights, including the right of withdrawal under EU consumer protection law where applicable.

The Free plan does not require a payment method and is never charged, so no refunds apply to it.

If you have any questions about this policy, please contact us at: support@somodus.com

Iridium Studio, Inc., 2810 N Church St STE 89969, Wilmington, DE 19802, United States